Delivery, Refunds & Returns

For simplicity, throughout this notice ‘we’ and ‘us’ means Warwick Hall Cars Ltd. Our Registered Office is: Unit 2, Alexandra Street, Hyde, Cheshire SK14 1DX and we are registered in England & Wales (#12953477).

Distance Sales - Right to Cancel

In the case of a ‘distance sale’, you will have the right to cancel the contract within 14 days without giving any particular reason.

The cancellation period will expire after 14 days from the day on which you, or a third party on your behalf, collect or take delivery of your vehicle.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement sent by post to Warwick Hall Cars Ltd, Unit 2, Alexandra Street, Hyde, Cheshire SK14 1DX, or by email to [email protected]. If required, you can request a template cancellation notice form from us, but it is not obligatory to use this specific template.

To meet the cancellation deadline, it is sufficient for you to send your clear statement or form confirming your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation

If you cancel the contract, we will reimburse to you payments received from you, including the cost of delivering the goods to you (except for the supplementary costs arising if you chose delivery over collection or a type of delivery other than the least expensive type of standard delivery offered by us). This reimbursement is subject to the following conditions:

• We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. Anything over and above a standard test drive will be considered unnecessary handling and will lead to a deduction of £1 for each mile driven over 20 miles. In addition, we will also be entitled to make a deduction for any damage or excess wear.
• We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you the vehicle and all documents which were supplied including, but not limited to, service histories and the V5 documentation.
• We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. This may include handing back any part exchange vehicle if still available and/or seeking payment from you to cover any negative equity.
• We will withhold the reimbursement until we have received the goods and all paperwork back in good order.
• It is your responsibility to return the vehicle without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us.
• You will remain liable for the vehicle and so for its tax, insurance, and any fines, charges or penalties until it has been accepted back to our premises.
• You will have to bear the direct cost of returning the goods and take full responsibility for the safe return of the vehicle.
• You are only liable for any diminished value of the goods resulting from the handling other than which is necessary to establish the nature, characteristics and functioning of the goods according to the previous reference to test drives.

Delivery

We can deliver your new car to your home or workplace anywhere within the mainland UK.

We don’t deliver to the Scottish Islands, the Isle of Wight, Northern Ireland, the Isles of Scilly, the Isle of Man or the Channel Islands. We also reserve the right not to deliver to certain addresses due to vehicle access limitations.

5-Point Quality Assurance

• Vehicles are professionally prepared for sale, including a full valet and sanitisation.
• Accurate, numerous photographs ensure that you know exactly what you are buying.
• Post-sale, a full pre-delivery inspection is carried out to ensure a trouble-free handover.
• Our qualified drivers deliver your vehicle at a time and place to suit you.
• The driver will sanitise the car before handing you the keys to your new car.

The Big Day

One of our handover specialists will contact you to arrange a delivery place and time to suit you.

To ensure that you are happy with your purchase, the driver will take the time to show you around your new car, explaining any technicalities and checking that everything is perfect.

If you are completely satisfied with your new vehicle, you’ll simply sign the delivery note and the driver will hand over the keys so you can begin enjoying your new car immediately!

Post-Delivery

Our famous customer service doesn’t stop after your car has arrived and you’ve taken it out for a spin! Details will be provided in your handover paperwork. Just contact us and we’ll do anything we can to help.

Mechanical faults on vehicles covered by Mechanical Breakdown Warranty (MBW)

Our Mechanical Breakdown Warranty provider is committed to repairing any mechanical fault during the period of the warranty cover (for full details of the warranty refer to the Mechanical Breakdown Schedule).

• All repairs made under the warranty must be conducted by approved repairing garages.
• Your warranty cover does not include vehicle recovery.
• Your warranty cover does not provide compensation for costs incurred by you due to a mechanical fault on the vehicle.
• Your warranty cover does not provide for a courtesy car.

This means that you will need to make alternative transportation arrangements for the period of time that the vehicle is under repair by us.

Points to consider in deciding if the MBW product is suitable for your needs

• Is there a manufacturers warranty provided at the point of sale on your vehicle? No
• Will you be responsible for repairs to your vehicle? Yes

MECHANICAL BREAKDOWN WARRANTY (MBW) - PRODUCT SUMMARY

Mechanical Breakdown Warranty (MBW) cover is provided by an external third party provider (details provided upon request) and will cover engine failure caused by events other than wear and tear, normal deterioration or negligence.

Key features and Benefits:

Pays for parts, labour and VAT of covered components up to the claims limit shown above.

Conditions:

Repairs must be authorised by WHCL prior to repair work being commenced.

Exclusions:

Wear and tear, service items, faults reported more than 14 days after discovery, vehicles used for hire and reward and manufacturer defects.

What to do in the event of a failure:

• STOP DRIVING THE CAR AS SOON AS YOU ARE AWARE OF AN ISSUE
• IMPORTANT NOTE: For repair costs to be considered you must request a repair within 30 days of noticing the related issue.
• STEP 1 - Call Warwick Hall Cars on 0161 524 0588.
• STEP 2 - Receive diagnoses authorisation from the claims team.
• STEP 3 - Send Professional Diagnoses, Proof last Service & Copy MOT to [email protected].

Cancellation:

You may cancel the MBW at any time. The refund value of the MBW is £nil as it was provided to you free of charge.

Ownership:

Warwick Hall Cars Ltd is an unquoted Limited Company registered in England (No. 12953477) our registered office is situated at Unit 2 Alexandra Street, Hyde, Cheshire SK14 1DX.

What to do if you have a complaint:

If you wish to register a complaint, please contact us by:

• Telephone: 0161 524 0588
• Email: [email protected]

Data Protection Act

Your data is treated in accordance with the provisions of the General Data Protection Regulations, as amended from time to time. To set up and administer this Mechanical Breakdown Warranty we will hold and use information about you. You may view the data we hold about you. If you wish to receive a copy you should submit your request in writing.